unhappy customer

Hello Peter

I had a car accident on 08/12, insurance was notify on the spot and the next day I sent the documents that were needed, the towing company was authorised by my insurance to tow my car to a certain panelbeaters. yesterday afternoon (18/12/2019) I received a call from the same panelbeaters asking me to bring the car for assessment ( I collapsed because I did understand how can they ask me that when the car is with them). I found out later that my vehicle is with another panelbeaters. my insurance did not bother to let me and the authorised panelbeaters know that the car is with different panelbeaters that is currently closed and will only open in January 2020.

I pay my premiums every month and never missed a payment as if that was not enough I was told that I do not qualify for a courtesy car.

as I write this letter I phone them at 14h20 ( iWyze) they promised to call me back in 10min and im still waiting.

I need my car back as soon as possible.

please help

yours in need, Pinkie