Unhappy clients and poor service

I had an accident on 19 September 2021 till today my claim is not finalized ,I did receive a poor service from AMELIA SALIE AND HER MANAGER, she is working from home and it seems like I'm the one who is doing her job ,every time I'm the one who have to call or send an email to check how far with the claim ,I'm the one how went to police station to ask for accident reports, ask Tracker for trip logbook and forward them to her dispute all work I have done for her still my claim is not finalized ,and the time when I was registering my claim I have been told that it take 7-14 working days for iwyze to finalize the claim, customer service and iwyze is very poor and so stressful