UNHAPPY CLIENT WITH AN UNRESOLVED CLAIM

I would never recommend iWYZE to anyone, not even to my worst enemy. Their service is VERY POOR. I was involved in an accident on 16 January 2021, and I tried to call them to institute a claim but could not get hold of them for days as they recommend self-service. I then downloaded their App and claimed through it, and I thought things were going accordingly because I immediately got a claim number. But since then I have been checking the App for progress and nothing has been done, no full details of the claim and no assessor appointed. What frustrates me the most is that I have been driving around with a damaged car for solid two months, while premiums are being deducted from my bank account every single month. I reported the accident immediately after it happened, I have an Accident Report Number to show for it. I took the registration number of the car that bumped into me, I circulated the it and found information about the driver. I have the driver's cellphone number, physical address and full names. What more do I need to do for iWYZE to process my claim and get my car fixed. I am suffering as if I am behind with payment of my car insurance and it is up to date. I am suffering as if I do not have insurance, yet iWYZE deducts R875.05 from my bank account monthly. It is not fair that I cannot even get hold of them on the phone. I have tried, and it is exhausting. iWYZE needs to get their house in order, I cannot be the only one suffering because of them. I wonder how many of their clients suffer in silence because they are tired of trying to follow-up on their claims, without a sign that they will get assisted any time soon. Two full months and a week since I got a claim number. WHAT MORE DOES iWYZE NEED SO THAT I CAN GIVE IT TO THEM???