UNHAPPY CLIENT

I was in an accident on 26 July 2025. The vehicle was towed away on the same day. The claim process is not as effortless as they make it out to be. You constantly have to call and make enquiries. My vehicle was towed by Towlines and taken to Roadstar Panel and Paint. Once the claim was approved Iwyze was unsure where the vehicle was as the authorization to repair was given to Renew It Mount Edgecombe. After this was cleared up a new authorization had to be processed which delayed the repair again. Then a further wait for parts. Eventually the parts arrive but the panelbeater requests additional work to be done. Another wait for approval. Parts are still pending. It is now the 2 September 2025 and my vehicle is still not repaired. Not forgetting Iwyze refused to extend my courtesy vehicle. The panelbeater was kind enough to furnish me with a courtesy vehicle but I find Iwyzes attitude appalling to say the least. High premiums and excess paid for unprofessional service. Not the service I expected from such a big insurer in its industry. Lets not even talk about the claims handler Lucky Dladla not having any empathy or clue on how to deal with a client. You pay high premiums for unsatisfactory service. Totally not acceptable.