Unhappy client

I lost my car key 26th of September and I called my insurance to help buy me the key . I was kept on hold until my airtime was finished. So I decided to send them an email which I didn't get any reply up to today. I sent again 5 emails to claim but still no reply or call. I then went to their website and ask for a please call last week Wednesday but they haven't called me. It's a week and 3 days now I'm using taxis to go to work because my car doesn't have a key and I can't afford to buy it myself. I'm very angry and disappointed with iwyze. I'm very worried if they will assist me if I'm involved in an incident. If they failing to assist me a simply thing a KEY.