Unhappy client!

I am Iwyze insured (claim number: ***/ Policy no. ***) who is not taken serious as a client. I have been a faithful client who is still paying premiums even though I still do not have my car.

I was in an accident last year the 11th December 2021, my claim was approved but till today the vehicle has not been fixed by their recommended panel beater. I escalated to their complaints division and claims objections department, I never even got any response from both departments.

According to their recommended panel beaters (Sunshine panel beater), reasons why Vehicle is not fixed as yet (11 months down the line) are as follows:

They tried to rebuild the vehicle but failed, and had to cut the front suspension and chassis of the vehicle trying to straighten it up… Note :This is a clear case of a write off, and my claim should have been settled long ago as a write off. They cant find some parts of the vehicle. (Why cant they settle me on cash, if that is the case, I will see what I can do to fix my car, or why cant they just write it off) Recently panel beater advised the client that he emailed additional to the assessor – Mr Ras R Richardo ***), but was rejected because the amount will increase and it will render the vehicle written off. He was also advised that his additionals should be lower than R23k so the vehicle is not rendered a write off. … Clearly they are avoiding to settle my claim as a Write off.

This is a serious case of unfair business practice. I have been prejudiced for quite a long time and they are still debiting my account for premiums.

Hello Peter, Please help me resolve this matter as urgent. I need the following to be done:

They must just write my vehicle off and settle my claim as such as soon as possible. This vehicle is practically a write-off. Refund all my premiums as of December 2021. I have been paying for a vehicle that is in their (panel beaters) position