UNHAPPY CLIENT
<p>I have a car insurance with I wise car insurance, I had an accident with someone two weeks back and I was told by that they will sort they will fix my car and and the persons car i had an accident with. I have taken my car where I WISE told me to take to and the other persons car and when I call my insurance now they are telling me stories. they dont want to fix my car and the persons car with no reason. I am so disappointed with this kind of service because I have never skipped any of my payments and now I am being told that they cant do anything. </p>
We regret to hear that you disappointed with the service that you have received regarding your claim.
Your complaint ref. is MF- ********** 716.
Please be advised that we have escalated your matter to our Claims – Legal to review and assist with a resolution. Please anticipate their communication.
We look forward to resolving this matter in a manner that you will find satisfactory.
Regards
Rodwell
iWYZE Team
Best regards,
We regret to hear that you disappointed with the service that you have received regarding your claim.
Your complaint ref. is MF- ********** 716.
Please be advised that we have escalated your matter to our Claims – Legal to review and assist with a resolution. Please anticipate their communication.
We look forward to resolving this matter in a manner that you will find satisfactory.
Regards
Rodwell
iWYZE Team
Best regards,
Firstly, we do apologies for the lack of communication regarding the repair process of your claim and we can confirmed that Fikile from our Claims - Motor Dept. has advised you that the repairs of your vehicle has been authorised and that the Third Party has been contacted and explained the process of getting their vehicle repaired.
We trust that your matter was resolved satisfactory.
Best regards,
Rodwell
iWYZE Team
Best regards,
Firstly, we do apologies for the lack of communication regarding the repair process of your claim and we can confirmed that Fikile from our Claims - Motor Dept. has advised you that the repairs of your vehicle has been authorised and that the Third Party has been contacted and explained the process of getting their vehicle repaired.
We trust that your matter was resolved satisfactory.
Best regards,
Rodwell
iWYZE Team
Best regards,
Its over a month now and nothing has done to the car and the other drivers car and my mom is scared of her life coz she is getting threats still. I -wyze are making excuses after excuses even now. This is not how you should be treating clients. I am so disappointed of this kind of service. empty promises all the time
Its over a month now and nothing has done to the car and the other drivers car and my mom is scared of her life coz she is getting threats still. I -wyze are making excuses after excuses even now. This is not how you should be treating clients. I am so disappointed of this kind of service. empty promises all the time
Just a follow up, I called N6 Panel Beaters and spoke to Lewellyn and he confirmed that your mom’s vehicle is in for painting and will be assembled by tomorrow so they looking at delivery on Monday. Lewellyn advised that they do send SMS’s to their clients advising them of the repairs progress and this was confirmed by your mom when I called her this morning.Regarding the third parties vehicle, I also called him and give him feedback on the progress of his Bakkie repairs and he was happy. I SMS’d him my e-mail address and advised him that should he not be happy with anything regarding his Bakkie, he should e-mail me and I will gladly assist.
Best regards, Rodwell - iWYZE Team
Best regards,
Just a follow up, I called N6 Panel Beaters and spoke to Lewellyn and he confirmed that your mom’s vehicle is in for painting and will be assembled by tomorrow so they looking at delivery on Monday. Lewellyn advised that they do send SMS’s to their clients advising them of the repairs progress and this was confirmed by your mom when I called her this morning.Regarding the third parties vehicle, I also called him and give him feedback on the progress of his Bakkie repairs and he was happy. I SMS’d him my e-mail address and advised him that should he not be happy with anything regarding his Bakkie, he should e-mail me and I will gladly assist.
Best regards, Rodwell - iWYZE Team
Best regards,
Still I-Wyze has not sorted out the other partys claim to fix the car. They keep on transferring my mother to different numbers that are not working when she calls. Today she bought R50 airtime and she is a pensioner she spent that airtime to different numbers with no assistance. I dont know why is this insurance giving my mother so much problems because she is paying all her premiums well. if this has not been sorted out within 2 days i will take the matter up. they keep on saying they have called the other party and Mi-way which is his insurance and he is not reachable while he says he wasnt called.
Still I-Wyze has not sorted out the other partys claim to fix the car. They keep on transferring my mother to different numbers that are not working when she calls. Today she bought R50 airtime and she is a pensioner she spent that airtime to different numbers with no assistance. I dont know why is this insurance giving my mother so much problems because she is paying all her premiums well. if this has not been sorted out within 2 days i will take the matter up. they keep on saying they have called the other party and Mi-way which is his insurance and he is not reachable while he says he wasnt called.