Unhappy and Frustrated

on the 8th of February 2020 I was involved in a car accident. I processed my claim with Iwyze on the same day and also went to the Garsfontein police station to do an accident report. i was then assigned an investigator to assess and gather information regarding my claim. since that day everything he has requested, i have provided.

1, the accident report 2. i signed a consent form to retrieve any SAPS documents and my financial information. 3. i then signed a consent form for MTN to access my location, as it had been discovered that the tracking device on my var had been faulty, of which cannot be held against me.

then according to iWYZE, they received information from MTN that the celllphone number i have been using for years is not registered in my name, but when I called, they stated the cellphone number i have been using for years is registered in my name. Again this cannot be held against me as they have not provided me with the name of the third party like the investigator had initially promised to do.

we are now into the 36th working day since my accident and there has still been no resolution to my case. I have provided iWYZE with all the requested information and there are witnesses (Nico from Pro Beats and the neighborhood patrol company) who can verify my location of the accident as the investigator claims that the tracker indicates that the car was 12 kms away from the actual scene of the accident. any deviation is not my fault, it is all third party related, i.e CAR TRACK and MTN.

on my end, i have done my part and i expect iWYZE to do their part. I am expecting a response on my case before the close of business today.