unhappy

Good day When i app**** for the insurance the ales person told me that ghere will be no access on the policy. That is why i took the policy. My Car was damaged in a hail storm. They wrote off the with out an assor come out to check. Im sruggeling to fiish up the claim since beginning of my. The claim assistant does not get back to me. I try to lodge a complaint on there web site but with no luck. My claim is not sorted out as yet.