LM
Lydia M

1 reviews | Active since Jul 2016

01 Jul 2016, 12:13

Unfair treatment and *********** agents!!

<p>We have an isurerance with Iwyse, and we changed bank account and informed Iwyse, they told us they will collect againg within 15, but the debit order did not go through, when we called them, we were told that the net debit order will be on the following month and we will not be covered for that period up until the premium go through.</p> <p> </p> <p>I feel it is not fair, even though we are prepared to pay double.....</p> <p> </p> <p>I spoke to Cherol/Sherol of which I did not agree with what she told me as she kept throwith terms and conditions in my ear..............................</p> <p> </p> <p>***********!!</p>

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Replies (3)
iWYZE
iWYZE's reply04 Jul 2016, 07:35
Official

Dear Lydia Makoko

Thank you for your correspondence received in our office on 04 July 2016.

Your Complaint Ref. is MF- ********** 916.

We are sorry to learn that you are unhappy with the service that you have received from iWYZE. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.

We can confirm that your matter has been escalated to our Client Service Dept. Management to review and communicate the outcome so that we may revert back soon.

In the meantime, if you have any more enquiries, please do not hesitate to contact us at Kind regards,

Rodwell

iWYZE Team

iWYZE
iWYZE's reply11 Jul 2016, 07:33
Official

WE confirm investigating your matter and found that, yes your new banking details was loaded as per your request but our system did not update for the next collection of your premium on the new banking details. We have since confirmed with our Client Services that all your premiums was collected successfully and your cover confirmed.

We can confirm that going forward, this will problem will not arise again.

We do apologies for the inconvenience and distress this has caused you.

Best regards,

Rodwell

iWYZE Team.

LM
Lydia M's update11 Jul 2016, 09:07
Reviewer Update

Thank you Rodwell

I appreciate your assistance