UNFAIR TREATMENT

My aunt submitted her car claim after an accident that occurred on 02 September 2019. The claim was approved on11 September 2019 and a letter to confirm approval was also sent to her. She was surprised about the access of R9500 that was mentioned on this letter while she new about R500. She has made a number of enquiries regarding this huge access as this was never mentioned during the time at which she was sold a policy. She never receive any response on her enquiries. I decided to act on her behalf early in November 2019. I first spoke to Tshepisa and she promised that she retrieve the record which can confirm this huge access and such a record will be sent to Old Mutual brench in Queenstown where my aunt is so that she can go and liston to the record. The record was never sent at all. I spoke to Amanda Yika, Athi Zekani, Lunge, Nothando a d Charles on different times and dates for the same thing but nothing comes out, they can't release the record at all. It appears as if this Iwyze is full of unreliable and faithful, who else will be willing to join them if they oy want to milk our money the we working hard for it. Can this be investigated to the bottom so that my aunt can get justice out of this.