CN
Cuma N

1 reviews | Active since Jun 2020

13 Sept 2021, 15:44

Unfair Policies that don't benefit client

iWyze refuses to refund me my unused premiums, they say the money (monthly premium) I've been paying monthly belongs to the insurer, to my knowledge, I was not giving that money away, it was for incase I should be involved in an accident, or any other unexpected damage that I could not afford, I feel eligible to a refund as I've never claimed for any event and now that I'm cancelling the policy that money I've been paying them for months would just be a giveaway without it working for me "the client". I'm not happy with iWyzes policies.

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Replies (1)
iWYZE
iWYZE's reply13 Sept 2021, 19:30
Official
Dear Cuma
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the customer care team for urgent assistance.  Kind regards  The iWYZE Team