Unfair, devious treatment and bad service

I am so disgusted with Iwyze Insurance on their unfair treatment as they refuse to pay my claim. I had damage at my place where the tiles picked up which was discovered after the well known earthquake that took place in Gauteng. They sent an assessor out who made it seems as though they are going to pay but later gave a report on poor workmanship, not enough tile cement, incorrect tile used, sudden changes in temperature, lack of expansion joints. This was more like a guessing game as he did not enough bend down to take a closer look but just walked about. The tile were installed approx.. 10 years back and we had colder weathers and the tile did not pick up like this. I gave an objection and Iwyze never bothered to hear myside and get an independent person to do a proper evaluation of the damage. The assessor who is a white person took pics from high up which did not give a true reflection and never mentioned anything about the earthquake. Iwyze handled this in a very devious way. I feel that they also treat non- whites unfairly as I had a previous white assessor who had the very same attitude. I have lodge a complaints with the ombudsman which takes time and these Insurance companies knows the process well. We are currently walking on broken and loose tiles 2023-06-11 which is dangerous, especially for my grandchild which was explained to Iwyze but they do not care although I am a loyal paying customer. It seems this company is only there for the money I need to get a better insurer but power must be given back to the customer and we need to expose these companies.