Unfair claim handled

Item: iWYZE
Rating: 1
Author: Salaminah N

I had a claim in december 2021, the claim was approved, but the car is still not drivable.....i called in several times but no one was willing to assist, the always promised to get back to me but they never did.

In the incident i had it resulted as my engine to cease, immediately after the incidents the engine light comes out, i couldn't stop the car as i wasn't safe, it was on a free way , dark and cloudy and worse part i was alone in the vehicle, this is not negligence as the clients safety comes 1st.

I fixed my engine vehicle from my own account which it cost me 30k

My engine ceased due to an accident i had .

Helpful (0)

Replies (2)

iWYZE's replyOfficial

25 Mar 2022, 10:02

Dear Salaminah

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

Please be assured that we will investigate your concerns raised and revert with feedback. Kind regards
The iWYZE Team

iWYZE's reply25 Mar 2022, 10:02

Official

Salaminah N's updateReviewer Update

25 Mar 2022, 22:31

Im not going to wait any longer , this matter will be escalated to ombudsmen sooner that expected....ive been patient enough

Im busy fixing my car from my own pocket which I've already spends more than 50k now.

Guys , I'm working for a huge insurance company ( cant disclose), I got this!!!, *Engine ceased due to claimable incident event* , Iwyze knows very well that it was supposed to be fixed as well and handled as one incident, but guess what they chose to undermine me. Never underestimate someone you dont know.....

Im soo dissapointed with Iwyze, especially because im in the same industry...

Please dont drag down our industry like this....is soo disappointing and disgusting.

Thanks
Sally
***

Salaminah N's update25 Mar 2022, 22:31

Reviewer Update