VM
Victor M

1 reviews | Active since Jan 2015

08 Jan 2016, 00:41

Unfair and Discrimantory Treatment

I am currently a client of Iwyze for over a year, I lodged my first claim on the 14/12/15 and got a raw deal. My claim was kept on hold and the reason was that they are validating my other claims/looses with my previous insurances (surely this should have been done during inception). Finally the claim was approved on the 31/12/15 with conditions that my policy will be reviewed by the underwriters and premium will increase as they view me as a high risk client based on incorrect information they claim to have received from my previous insurance. According to Iwyze, I had 8 claims with my previous insurance and when this was verified there were 4 and out of the 4 claims 3 of them were a third party's fault. I also discovered that a claim of R10400 was inflated to R104000.00. Desiree came back to me informing me that her managers have made a ruling that my policy will not change and I have proof (email). Later I received a call from a different consultant of Iwyze informing me that my policy will be cancelled in the next 30 days. I need to remain the client of Iwyze without interfering with my premium (I feel discriminated that I am being refused insurance because I claimed)

0
Replies (1)
iWYZE
iWYZE's reply08 Jan 2016, 15:27
Official
Hello VMCUNU,

Thank you for bringing this matter to our attention.

Our Client Services Dept. has been in contact with you to akcnoweldge and discuss your complaint.

Your complaint reference no is: MF-*** MCUNU, VICTOR

Should you have any queries please email ***.

Best Regards
Tasmin
iWYZE Team