TK
Tsholofelo K

1 reviews | Active since Dec 2014

24 Mar 2015, 14:41

********* unhelpful service!

On the 24th of February 2015, I was involved in a car accident. My husband contacted Iwyze on my behalf as my phone had died. <br> <br> They called my husband back to get hold of a tow-truckat the scene despite his insistance that they make arrangements. <br> <br> My husband got to the scene, he handed the phone over to the towing service ACTION TOWING who, according to the recorded call we received, **** and pretended to be my husband claiming that I (his \wife") had made all the necessary arrangements and my car was being towed to SMT by the towing service. <br> <br> 1. IWyze claim the recording where My husband insists that they call their own tow truck"

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Replies (1)
iWYZE
iWYZE's reply24 Mar 2015, 15:41
Official
Hello Tsholz.com,

We apologise for the manner in which you were treated at such a stressful time.

We can confirm that we will be conducting a thorough investigation into your concerns and will revert back to you once we have completed our investigation.

Your complaint reference no.: MF-*** Khoza, Tsholofelo

Should you have any queries please email ***.

Kind Regards
Tasmin
iWYZE Team