********* iWyze

My mom has a policy with iwyze since November 2017. She changed her bank account in May and notified them the new details... Calls are recorded on her TrueCaller App. She had set fixed date for them to debit on 10th of every month. They fail to debit her account and call her to tell her that her policy has lapsed. They were expected to do a double debit on 5th June. But only debited for one. She then confirmed with them that debits will go out on 5th of every month. She ensured that she had sufficient funds in her account so what is the excuse? They don't debit and then lapse her policy. What kind of work ethic is this? I need someone to call her immediately to resolve this issue we are very unhappy with this kind of service and expect a full refund should this policy not be in good standing. **********