Unbelievable service

Day 69 of 3 (iWyze's KPI) . Yes, my claim is now open for 69 days - a straightforward road accident event on the 12 of April. This morning, I had to go in person to the panel beaters to inspect my car as it had just been returned from the auction house.

One may ask why it was ever at an auction house - iWyze didn't even know this. One may ask why.

Today, I am told that I am to speak to the customer experience executive.

69 days ... 20+ phone calls ... 4+ escalations and still I am awaiting my vehicle which now faces up-to two weeks delay for parts and service.

I shall post again in a few days until completion of this claim.