Unbelievable IWYZE refuses to pay out. Disgraceful

Dear Sir/ Madam

My cellphone was ****** yesterday. I went to report to Pep Stores where I had bought the phone. Do I have to report at police station today in order to claim? They have already blocked the phone.

Please let me know what procedure to follow.

Thanks in advance.

Yours faithfully Neil Pyoos ***

NEIL GORDON PYOOS

----- Forwarded message ----- From: iWYZE <***> To: "***" <***> Sent: Thursday 24 October 2024 at 15:10:39 GMT+2 Subject: iWYZE: Important communication about your policy no: ***

iWYZE POLICY POLICY NO.*** Dear Neil Pyoos

Please find attached an important communication about your iWYZE policy.

If you have any queries please contact our Customer Care Department.

Any attached policy communication is password protected. To open your policy documentation, please enter your identity document (ID) number, similar to the encryption of bank documents.

If you are unable to open any attached policy communication, please contact us on the details listed in the ‘HOW DO I CONTACT iWYZE’ section below to update your personal information (i.e. replacing your old ID with a green bar-coded or smart card ID). We need your contact details to be up to date so that we can communicate with you about your policy.

HOW DO I CONTACT iWYZE? By phone (keep the ID number/policy number handy): *** By email (include your latest contact details): *** (Customer Care) / *** (Claims) Ask for a call back: www.iwyze.co.za Message "Assist me" to: *** Download our wyzeHUB app now on:

Access our wyzeHUB to manage your iWYZE policies 24/7 online on: hub.iwyze.co.za

Old Mutual iWYZE is the wise insurance choice and offers a wide variety offer reliable insurance solutions to protect what matters most to you.

NEED MORE iWYZE COVER? LIFE CAR FUNERAL GAP HOME BUILDINGS HOME CONTENTS SCRATCH & DENT TYRE & RIM LEGAL BUSINESS YOUR WILL iWYZE, in partnership with Old Mutual Will, gives you the option to get your will done for free. Click here for the easy four-step guide to setup your will.

The Importance of having a WILL Death is inevitable and while thinking about it is uncomfortable, it is as important to ensure that our loved ones and assets are taken care of in the manner that we desire.

A will is a legal document that outlines your wishes regarding the distribution of your assets, guardianship of dependents, and other important matters after your passing. Here are some compelling reasons why you should consider creating a will:

A will empowers you to decide how your assets, including property, savings, investments, and personal belongings, will be distributed among your beneficiaries. Without a will, the state's laws will dictate how your assets are divided, potentially leading to outcomes that do not align with your intentions or the needs of your loved ones. A well-drafted will provides clear instructions, minimizing the potential for conflicts and disputes among family members. Unclear or absent directives can lead to misunderstandings, strained relationships, and costly legal battles that can further burden your grieving loved ones. If you have minor children or dependents with special needs, a will allows you to designate a guardian of your choice. This ensures that your children are entrusted to someone who shares your values and can provide them with the care they need. The passing of a loved one is an emotionally challenging time. Having a will in place provides your family with clear guidance, reducing stress and uncer*****y during an already difficult period. Drive WYZE Tips You could save your life by clicking here for our Drive WYZE Tips.

Regards The team at iWYZE

***| www.iwyze.co.za | ***

iWYZE is underwritten by Old Mutual Insure Limited. Reg. No: ***, a Licensed FSP & Non-Life Insurer..

Dear Sir / Madam

My apologies. Here is the proof that the phone was ****** on 30 October. This is the email I sent before. The police delayed with a number they were waiting for and that's why it was the wrong date on the police statement. I'll go back to police for an affidavit to rectify the mistake. I hope this will solve the problem..

Thanks in advance.. NEIL GORDON PYOOS

----- Forwarded message ----- From: neil pyoos <***> To: *** <***>; IWYZE Customer Care <***>; *** <***> Sent: Thursday 31 October 2024 at 08:12:54 GMT+2 Subject: Fw: iWYZE: Important communication about your policy no: ***

Dear Sir/ Madam

My cellphone was ****** yesterday. I went to report to Pep Stores where I had bought the phone. Do I have to report at police station today in order to claim? They have already blocked the phone.

Please let me know what procedure to follow.

Thanks in advance.

Yours faithfully Neil Pyoos ***

NEIL GORDON PYOOS

----- Forwarded message ----- From: iWYZE <***> To: "***" <***> Sent: Thursday 24 October 2024 at 15:10:39 GMT+2 Subject: iWYZE: Important communication about your policy no: ***

iWYZE POLICY POLICY NO.*** Dear Neil Pyoos

Please find attached an important communication about your iWYZE policy.

If you have any queries please contact our Customer Care Department.

Any attached policy communication is password protected. To open your policy documentation, please enter your identity document (ID) number, similar to the encryption of bank documents.

If you are unable to open any attached policy communication, please contact us on the details listed in the ‘HOW DO I CONTACT iWYZE’ section below to update your personal information (i.e. replacing your old ID with a green bar-coded or smart card ID). We need your contact details to be up to date so that we can communicate with you about your policy.

HOW DO I CONTACT iWYZE? By phone (keep the ID number/policy number handy): *** By email (include your latest contact details): *** (Customer Care) / *** (Claims) Ask for a call back: www.iwyze.co.za Message "Assist me" to: *** Download our wyzeHUB app now on:

Access our wyzeHUB to manage your iWYZE policies 24/7 online on: hub.iwyze.co.za

Old Mutual iWYZE is the wise insurance choice and offers a wide variety offer reliable insurance solutions to protect what matters most to you.

NEED MORE iWYZE COVER? LIFE CAR FUNERAL GAP HOME BUILDINGS HOME CONTENTS SCRATCH & DENT TYRE & RIM LEGAL BUSINESS YOUR WILL iWYZE, in partnership with Old Mutual Will, gives you the option to get your will done for free. Click here for the easy four-step guide to setup your will.

The Importance of having a WILL Death is inevitable and while thinking about it is uncomfortable, it is as important to ensure that our loved ones and assets are taken care of in the manner that we desire.

A will is a legal document that outlines your wishes regarding the distribution of your assets, guardianship of dependents, and other important matters after your passing. Here are some compelling reasons why you should consider creating a will:

A will empowers you to decide how your assets, including property, savings, investments, and personal belongings, will be distributed among your beneficiaries. Without a will, the state's laws will dictate how your assets are divided, potentially leading to outcomes that do not align with your intentions or the needs of your loved ones. A well-drafted will provides clear instructions, minimizing the potential for conflicts and disputes among family members. Unclear or absent directives can lead to misunderstandings, strained relationships, and costly legal battles that can further burden your grieving loved ones. If you have minor children or dependents with special needs, a will allows you to designate a guardian of your choice. This ensures that your children are entrusted to someone who shares your values and can provide them with the care they need. The passing of a loved one is an emotionally challenging time. Having a will in place provides your family with clear guidance, reducing stress and uncer*****y during an already difficult period. Drive WYZE Tips You could save your life by clicking here for our Drive WYZE Tips.

Regards The team at iWYZE

***| www.iwyze.co.za | ***

iWYZE is underwritten by Old Mutual Insure Limited. Reg. No: ***, a Licensed FSP & Non-Life Insurer..

NEIL GORDON PYOOS

Show quoted text Control Disclosure

Good day

I trust that you are well

Please note that I escalated your matter to management they requested the below information.

Last us of device from your service provider Bank statement from 01.10.2024 till 11.11.2024 Cell Contract from PEP ( to check dual insurance)

Regards

Wandeka siganga

claims consultant | iwyze claims

Line Manager: ***

T. ***I C. +27 (0)11 *** Old Mutual Insure, Wanooka Place, St Andrews Road, Parktown, Johannesburg, South Africa ***

f. iWYZESA x. @iWYZE li. iWYZE

From: neil pyoos <***> Sent: Wednesday, November 20, 2024 1:42 PM To: customercare <***>; Iwyze Welcome <***>; IWYZECLAIMS <***>; FeedbackiWyze <***>; Wandeka Siganga <***>; Busi Mooka <***>; Tebogo Lefakane <***>; ***; Legal <***>; ***; ***; Ombudsman for Short-term Osti Osti osti Insurance <***>; Ombud Co Info <***>; Ombud Info <***>; ***; Nfosa Co Info <***>; ***; ***; ***; Eff Info <***> Subject: *** : iWYZE: Important communication about your policy no: ***

Dear Sir / Madam

My apologies. Here is the proof that the phone was ****** on 30 October. This is the email I sent before. The police delayed with a number they were waiting for and that's why it was the wrong date on the police statement. I'll go back to police for an affidavit to rectify the mistake. I hope this will solve the problem..

Thanks in advance..

NEIL GORDON PYOOS

----- Forwarded message -----

From: neil pyoos <***>

To: *** <***>; IWYZE Customer Care <***>; *** <***>

Sent: Thursday 31 October 2024 at 08:12:54 GMT+2

Subject: Fw: iWYZE: Important communication about your policy no: ***

Dear Sir/ Madam

My cellphone was ****** yesterday. I went to report to Pep Stores where I had bought the phone. Do I have to report at police station today in order to claim? They have already blocked the phone.

Please let me know what procedure to follow.

Thanks in advance.

Yours faithfully

Neil Pyoos

***

NEIL GORDON PYOOS

----- Forwarded message -----

From: iWYZE <***>

To: "***" <***>

Sent: Thursday 24 October 2024 at 15:10:39 GMT+2

Subject: iWYZE: Important communication about your policy no: ***

Image removed by sender.

iWYZE POLICY POLICY NO.***

Dear Neil Pyoos

Please find attached an important communication about your iWYZE policy.

If you have any queries please contact our Customer Care Department.

Any attached policy communication is password protected. To open your policy documentation, please enter your identity document (ID) number, similar to the encryption of bank documents.

If you are unable to open any attached policy communication, please contact us on the details listed in the ‘HOW DO I CONTACT iWYZE’ section below to update your personal information (i.e. replacing your old ID with a green bar-coded or smart card ID). We need your contact details to be up to date so that we can communicate with you about your policy.

HOW DO I CONTACT iWYZE?

Image removed by sender.

By phone (keep the ID number/policy number handy): ***

Image removed by sender.

By email (include your latest contact details): *** (Customer Care) / *** (Claims)

Image removed by sender.

Ask for a call back: www.iwyze.co.za

Image removed by sender.

Message "Assist me" to: ***

Download our wyzeHUB app now on: Image removed by sender. Image removed by sender.

Image removed by sender.

Access our wyzeHUB to manage your iWYZE policies 24/7 online on: hub.iwyze.co.za

Old Mutual iWYZE is the wise insurance choice and offers a wide variety offer reliable insurance solutions to protect what matters most to you.

NEED MORE iWYZE COVER?

Image removed by sender.

Image removed by sender.

Image removed by sender.

Image removed by sender.

LIFE

CAR

FUNERAL

GAP

Image removed by sender.

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Image removed by sender.

Image removed by sender.

HOME BUILDINGS

HOME CONTENTS

SCRATCH & DENT

TYRE & RIM

Image removed by sender.

Image removed by sender.

LEGAL

BUSINESS

YOUR WILL iWYZE, in partnership with Old Mutual Will, gives you the option to get your will done for free. Click here for the easy four-step guide to setup your will.

The Importance of having a WILL Death is inevitable and while thinking about it is uncomfortable, it is as important to ensure that our loved ones and assets are taken care of in the manner that we desire.

A will is a legal document that outlines your wishes regarding the distribution of your assets, guardianship of dependents, and other important matters after your passing. Here are some compelling reasons why you should consider creating a will:

A will empowers you to decide how your assets, including property, savings, investments, and personal belongings, will be distributed among your beneficiaries. Without a will, the state's laws will dictate how your assets are divided, potentially leading to outcomes that do not align with your intentions or the needs of your loved ones. A well-drafted will provides clear instructions, minimizing the potential for conflicts and disputes among family members. Unclear or absent directives can lead to misunderstandings, strained relationships, and costly legal battles that can further burden your grieving loved ones. If you have minor children or dependents with special needs, a will allows you to designate a guardian of your choice. This ensures that your children are entrusted to someone who shares your values and can provide them with the care they need. The passing of a loved one is an emotionally challenging time. Having a will in place provides your family with clear guidance, reducing stress and uncer*****y during an already difficult period.

Drive WYZE Tips You could save your life by clicking here for our Drive WYZE Tips.

Regards The team at iWYZE

***| www.iwyze.co.za | *** Image removed by sender. Image removed by sender. Image removed by sender.

Image removed by sender.

iWYZE is underwritten by Old Mutual Insure Limited. Reg. No: ***, a Licensed FSP & Non-Life Insurer..

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Please consider the environment before printing this e-mail. An Old Mutual Insure staff innovation initiative. Please consider the environment before printing this e-mail. By receiving, reading or acting upon this email you will automatically be bound by the terms of the Email Legal Notice which can be viewed by sending a blank email to *** to obtain a copy. iWYZE is underwritten by Old Mutual Insure Limited (FSP 12), an Authorized Financial Services Providers Please consider the environment before printing this e-mail. An Old Mutual Insure staff innovation initiative. By receiving, reading or acting upon this email you will automatically be bound by the terms of the Email Legal Notice which can be viewed at http://www.mf.co.za/disclaimer/pages/e-maildisclaimer.aspx or send a blank email to *** to obtain a copy. Old Mutual Insure Limited is an Authorized Financial Services Provider.