Unauthorized debt

Unauthorized Debit and Poor Customer ServiceI

I am extremely disappointed with the service I received from old mutual .I was informed that I would only be charged for a life cover policy if I agreed to the terms and completed an HIV test. Despite not agreeing to the life cover, my account was debited with an amount of R179 without my consent.

I contacted their head office, and while I was promised a follow-up call, I have yet to receive any resolution. I find this unacceptable and unprofessional.

I do not want the life cover policy, and I am requesting an immediate refund of the amount that was debited from my account. This experience has been frustrating, and I hope the company will take immediate action to rectify this situation.