Unauthorized debit by iwyze

Since I cancelled the policy with iwyze in September 2020 with supervisor Charles Siphelelo Ndaba after the worst service and unprofessional customer service received from this company but they continued to debit my account until end of November. I spoke to one of the consultants 2 weeks ago, who later spoke to my spouse about that canceled but was never in a position to tell me when are they going to refund.and my husband told her the same thing that I told her that he thought it was discontinued in September. This lady consultant is playing games with me as if I’m acting on cartoons whilst I’m not. If she wants to play games she mustn’t play with us, rather she goes to a place where games are played but not with us.

Iwyze is quick to debit your account but when it’s the time for them to give you service, they play with us and it’s our money.

The main reason that made me to cancel the policy was that in April 2020 while I was driving on a provincial tarred road, a herd of cattle came running and some of the cattle began to fight. They happen to fight and damage my car. When I lodged a claim I was told of double excess as there was only one vehicle involved. My question was that was I driving inside a kraal or on a tarred road. Between the cattle and the vehicle who has the right to utilize a tarred road? My case was never resolved and I saw no purpose of continuing with a company like iwyze that robs its own clients.

I did not give iwyze permission to continue debiting my account but they proceeded. I don’t wanna go to the bank and reverse all the 3 transactions. I want iwyze to use the same strategy of debiting my account to credit my account. Iwyze is the worst insurance company I worked with during this past 20 years and even if I were to insure a pen I won’t waste my time to work with them. I want my money back.