Unauthorized Debit and Unacceptable Service by iWyze Car Insurance

I am utterly disappointed by the recent actions of iWyze Car Insurance. After canceling my contract with them in 2021 and not experiencing any debits for over two years, I was shocked to find an unauthorized debit from my account on November 25th, 2023.

This sudden deduction has thrown off my budget significantly for the month. Despite my efforts to reverse the transaction through my bank, I was informed that iWyze needed to reimburse the money. When I contacted iWyze, the service I received was horrible. I spoke to a representative named Dineo who passionately claimed that the contract had not been canceled, justifying their unauthorized debit.

What's more frustrating is the dismissive attitude towards my request for reimbur*****t. Dineo informed me that they would not reimburse the money, leaving me in a state of absolute disbelief. It's mind-boggling that after more than two years without any withdrawals, they suddenly decide to deduct funds without authorization and refuse to rectify the mistake.

To exacerbate the situation, every time I requested to speak with a manager to escalate the issue, I was continuously placed on hold without any resolution or professional assistance.

This unauthorized debit has not only caused financial inconvenience but has also shattered my trust in iWyze's integrity and customer service. I demand an immediate refund of the wrongfully deducted amount and a thorough investigation into this matter.

The lack of accountability, refusal to rectify the mistake, and unprofessional conduct during my interaction with their representative, Dineo, have left me deeply dissatisfied and aggrieved.

I implore iWyze to take swift action, provide the refund owed, and ensure such unauthorized transactions do not occur in the future. As a consumer, I expect better treatment and adherence to agreements made.

Sincerely, Nongcebo Yende *** Call *** WhatsApp