Unacceptable Service from appointed service provider Renew‑it Bedfordview

The below is a sharing of my experience with the service provider that has been appointed by IWYZE to repair my motor vehicle, it is not adverse rating on the insurance entity. However, I trust the insurer can help to remedy the situation. The below account of events is taken from the write up that I have just posted as a review to Renew-it Bedfordview.

UNACCEPTABLE SERVICE FROM RENEW-IT BEDFORDVIEW I took my car to Renew‑it Bedfordview on 12 January 2026 for repairs to a damaged left-hand side mirror, which made the car unsafe and effectively unroadworthy. During inspection, hail damage was also identified and subsequently approved by my insurer, meaning Renew‑it had two authorised claims to complete.

On Saturday, 07 February, I received a call at 11h27 (duration was 1 min, 55 seconds) from Renew‑it ***) - this can be verified since all calls are recorded for quality purposes. I was told my car was fixed, and that they were only waiting for a mirror cap. Based on this, I agreed to collect the car on Monday, 09 February, assuming the mirror itself, the critical safety component. had been repaired. I even went ahead and paid both excesses.

To my shock, when the car was delivered by Renew-it to Lexus Fourways for inspection, 0% of the mirror repair had been done. Not even the glass was replaced. In addition, the car had new paint blemishes that were not present when I dropped it off. This was later confirmed by comparing the drop-off photos with Renew-it consultant, Prisca.

When I confronted Renew‑it on the same day i.e. 09 February 2026, the consultant admitted that I had been given incorrect information during the call. Despite promising feedback and next steps, I received no updates on 10 February, nor any communication today. The lack of accountability is extremely unprofessional.

My main concerns:

1) I paid an excess of R10 700 for repairs that were never done. This must be refunded immediately.

2) The vehicle is still unroadworthy, and I should not be expected to drive it. Renew‑it must collect it from Lexus Fourways and return it to the workshop.

3) New paint blemishes were caused while the car was in their care and must be corrected.

I am extremely disappointed with the service, communication, and quality control at Renew‑it Bedfordview. This experience has caused huge inconvenience, unnecessary costs, and serious safety concerns.