Unacceptable service
My vehicle was taken to their approved panel beater over a month ago, and to date, the repairs have still not been done. The delays have caused me significant inconvenience and frustration. They approved an order of used doors only to be in worse condition than mine, now they have to reorder another doors. It means my car will be there for months...what kind of insurance does this....why was i not given the option to take it to my own panel beaters. emails have been sent and they don't bother to respond, I'm left with not option but refer my matter to Ombud's
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Replies (2)'s updateReviewer Update
15 May 2026, 11:48Jacobeth Kesentseng Vilakazi (***2****0), Claim Number: *** & Policy Number:***
's update15 May 2026, 11:48
Reviewer Update
Jacobeth Kesentseng Vilakazi (***2****0), Claim Number: *** & Policy Number:***
's updateReviewer Update
20 May 2026, 12:52I'm receiving not resolutions from your private emails but rather more frustration as i don't get a valid answers
Why would a reputable insurance company like IWYZE order a damaged door/s in the first place?
Your panel beaters ordered doors and they are NOT of acceptable quality indeed (approved by IWYZE).....why would i claim for a damaged door and get ordered another damaged door??? IWYZE went out of the way for over a month just for another damaged door to be delivered and I must wait and accept apologies. Is that a true reflection of showing that my car will be repaired to the correct standard?
Getting sms daily advising that my order has been placed and might be delayed due to availability is unacceptable. TOYOTA has doors in stock, why not attend to my matter as a matter of urgency as its 6 weeks already with no car. You are not even vomiting to a day and date that the car will be ready, what must i do with such response.....
Can I then get my own panel beater and get IWYZE to bring back my car and they can pay directly to the company that can get the door in 1 day????
Why would a reputable insurance company like IWYZE order a damaged door/s in the first place?
Your panel beaters ordered doors and they are NOT of acceptable quality indeed (approved by IWYZE).....why would i claim for a damaged door and get ordered another damaged door??? IWYZE went out of the way for over a month just for another damaged door to be delivered and I must wait and accept apologies. Is that a true reflection of showing that my car will be repaired to the correct standard?
Getting sms daily advising that my order has been placed and might be delayed due to availability is unacceptable. TOYOTA has doors in stock, why not attend to my matter as a matter of urgency as its 6 weeks already with no car. You are not even vomiting to a day and date that the car will be ready, what must i do with such response.....
Can I then get my own panel beater and get IWYZE to bring back my car and they can pay directly to the company that can get the door in 1 day????
's update20 May 2026, 12:52
Reviewer Update
I'm receiving not resolutions from your private emails but rather more frustration as i don't get a valid answers
Why would a reputable insurance company like IWYZE order a damaged door/s in the first place?
Your panel beaters ordered doors and they are NOT of acceptable quality indeed (approved by IWYZE).....why would i claim for a damaged door and get ordered another damaged door??? IWYZE went out of the way for over a month just for another damaged door to be delivered and I must wait and accept apologies. Is that a true reflection of showing that my car will be repaired to the correct standard?
Getting sms daily advising that my order has been placed and might be delayed due to availability is unacceptable. TOYOTA has doors in stock, why not attend to my matter as a matter of urgency as its 6 weeks already with no car. You are not even vomiting to a day and date that the car will be ready, what must i do with such response.....
Can I then get my own panel beater and get IWYZE to bring back my car and they can pay directly to the company that can get the door in 1 day????
Why would a reputable insurance company like IWYZE order a damaged door/s in the first place?
Your panel beaters ordered doors and they are NOT of acceptable quality indeed (approved by IWYZE).....why would i claim for a damaged door and get ordered another damaged door??? IWYZE went out of the way for over a month just for another damaged door to be delivered and I must wait and accept apologies. Is that a true reflection of showing that my car will be repaired to the correct standard?
Getting sms daily advising that my order has been placed and might be delayed due to availability is unacceptable. TOYOTA has doors in stock, why not attend to my matter as a matter of urgency as its 6 weeks already with no car. You are not even vomiting to a day and date that the car will be ready, what must i do with such response.....
Can I then get my own panel beater and get IWYZE to bring back my car and they can pay directly to the company that can get the door in 1 day????