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Tulani T

1 reviews | Active since Sept 2018

18 Sept 2018, 19:21

Uhappy

In July I was involved in a car accident,iwyze took a month to approve my claim,after a long battle with them until today they have not fixed my car,it is two months already,they are blaming the service provider,the service provider is blaming them,they refused to extend my car hire,I am stranded as we speak,this is a bad insurance,I will never and never again insure anything with them,they are so much concerned about profit and not your situation.They have useless claim department which does not help their clients with any feedback let alone supervisor and call center managers.I will not come back to this insurance.

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Replies (1)
iWYZE
iWYZE's reply19 Sept 2018, 09:27
Official

Dear Tulani

We acknowledge receipt of your complaint and we regret to learn that our service has disappointed you.

We have escalated the matter to our claims team fro urgent feedback and will contact you once we have investigated the concerns raised.

Regards

The team at iWYZE

Best regards,