LG
Lwazikazi G
1 reviews | Active since Jan 2020
27 Aug 2021, 12:04
Tyre claim-poor service
I submitted a tyre claim almost 3 weeks ago. After finally getting it processed almost 2 weeks later this whole week I have been waiting for confirmation of their preferred service provider. I have sent numerous emails and have received only one response, the claim has been approved.
In the meantime I must pay premiums whilst I am still driving around with a spare wheel.
Why am I not getting the information that I need as a customer?
Helpful (0)
Replies (3)0
Replies (3)
iWYZE's replyOfficial
27 Aug 2021, 12:42Dear Lwazikazi We acknowledge receipt of your complaint and the contents are noted. Please be assured that we have directed your request to the claims team for urgent assistance. Kind regards The iWYZE Team
iWYZE's reply27 Aug 2021, 12:42
Official
Dear Lwazikazi We acknowledge receipt of your complaint and the contents are noted. Please be assured that we have directed your request to the claims team for urgent assistance. Kind regards The iWYZE Team
LG
Lwazikazi G's updateReviewer Update
30 Aug 2021, 11:273 days still no follow up other than an email now saying my claim is rejected after I got an email from an iwyze consultant saying the claim is approved. I would like to cancel my service with immediate effect. I want to cancel my services today!
LG
Lwazikazi G's update30 Aug 2021, 11:27
Reviewer Update
3 days still no follow up other than an email now saying my claim is rejected after I got an email from an iwyze consultant saying the claim is approved. I would like to cancel my service with immediate effect. I want to cancel my services today!
iWYZE's replyOfficial
30 Aug 2021, 15:41Dear Lwazikazi
We note that our service provider made attempts to contact you, however the calls were unsuccessful. I have requested that they confirm the number they have and attempt to contact you again.
We apologies for the inconvenience caused.
Regards
The iWYZE Team
We note that our service provider made attempts to contact you, however the calls were unsuccessful. I have requested that they confirm the number they have and attempt to contact you again.
We apologies for the inconvenience caused.
Regards
The iWYZE Team
iWYZE's reply30 Aug 2021, 15:41
Official
Dear Lwazikazi
We note that our service provider made attempts to contact you, however the calls were unsuccessful. I have requested that they confirm the number they have and attempt to contact you again.
We apologies for the inconvenience caused.
Regards
The iWYZE Team
We note that our service provider made attempts to contact you, however the calls were unsuccessful. I have requested that they confirm the number they have and attempt to contact you again.
We apologies for the inconvenience caused.
Regards
The iWYZE Team