Two years later, old mutual still refuse to pay my full third party claim

I remember few years ago when I was looking for an insurance, I was told to stay far away from Iwyze because they intentionally reject claims that are legitimate. I'm glad I took that advice.

I was involved in an incident with takealot truck driver and Iwyze was suppose to repair my car as a third party insurance; however, this has not happened. The incident occured in March 2018. Iwyze does not want to take full responsibility as their client was at fault and damaged my car as a result.

I took my car to 3 different panel beaters for quotation. They advised that the right fender (damaged part) of the car has to be painted and the door next to it has to be blended to match colours. Iwyze is refusing to cover for the blending of the door.

I have written confirmations from all 3 panel beaters who advised that this is the industry standard, unless if the colour of the car is white and insurance companies are aware of that. Iwyze convinced one of the panel beaters to remove the blending of the door, however the company confirmed to me that it is not according to the industry standards. I have told them that I am not allowing any inferior work to be done on my car.

As a result of this, I am currently busy with cancelling all the policies that I have with the parent company, old mutual. I have been their customer for more than 8 years but the way they have been treating their customers recently made me to realise that they are not trustworthy. They lack business ethics and integrity. I don't want my family to go through some painful experiences while grieving like I have seen other families do because of old mutual.