PB
Phillip B
1 reviews | Active since Jan 2016
07 Jan 2016, 16:53
Try to register a claim since 18 December 2015
Goods were damaged by lightning on 15/12/2015 and when I tried to register a claim at IWYZE the person at the claims dept told me that my address captured on their system is incorrect and they have to request the conversation recording to confirm what went wrong. Since then I have made more than 10 long conversation calls to IWYZE to try and get the issue solved. Until today I have not received a claim number. Another claim of more than 2 years ago is also not finalized. I would strongly not refer any person to IWYZE Insurance.
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iWYZE's replyOfficial
12 Jan 2016, 08:41Hello P***,
Thank you for your Hello Peter correspondence received in our office on 12 January 2016.
Your complaint reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the lack of communication. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
We can confirm that your claim has been registered and the claim number is 920633. The claims agent dealing with your claim is Michael Bila and he will be calling you soon to advise on the progress of your claim.
Michael will also have a look at the claim submitted two years ago and advise the outcome of that claim with you.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards
Rodwell
iWYZE Team
Thank you for your Hello Peter correspondence received in our office on 12 January 2016.
Your complaint reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the lack of communication. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
We can confirm that your claim has been registered and the claim number is 920633. The claims agent dealing with your claim is Michael Bila and he will be calling you soon to advise on the progress of your claim.
Michael will also have a look at the claim submitted two years ago and advise the outcome of that claim with you.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards
Rodwell
iWYZE Team
iWYZE's reply12 Jan 2016, 08:41
Official
Hello P***,
Thank you for your Hello Peter correspondence received in our office on 12 January 2016.
Your complaint reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the lack of communication. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
We can confirm that your claim has been registered and the claim number is 920633. The claims agent dealing with your claim is Michael Bila and he will be calling you soon to advise on the progress of your claim.
Michael will also have a look at the claim submitted two years ago and advise the outcome of that claim with you.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards
Rodwell
iWYZE Team
Thank you for your Hello Peter correspondence received in our office on 12 January 2016.
Your complaint reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the lack of communication. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
We can confirm that your claim has been registered and the claim number is 920633. The claims agent dealing with your claim is Michael Bila and he will be calling you soon to advise on the progress of your claim.
Michael will also have a look at the claim submitted two years ago and advise the outcome of that claim with you.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards
Rodwell
iWYZE Team