Towing company is an auction company

I entrusted iWyze with my insurance claim, expecting a fair and transparent process. The reality was a profound betrayal of that trust. The sequence of events reveals a deeply flawed and concerning system. After your appointed assessor, Straight Through Turn Key, sent an SMS stating my "validation was complete," I logically believed my vehicle was being scheduled for repair. The very next call was from a company named "Auction Nation," whose representative explicitly and repeatedly identified themselves as a towing company. Operating under this false pretense, I was expected to surrender my vehicle, believing it was headed for a panel beater. The truth, which I discovered myself, is that Auction Nation is a salvage auction house. The only way this company could have my details and instructions was through iWyze's own claims process. It is profoundly disappointing that iWyze appears to see nothing sinister in a scenario where a policyholder is misled into surrendering their vehicle under false pretenses, a move that would have irrevocably stripped me of all negotiating power and potentially left me liable for storage fees. This is not a simple administrative error; it is a fundamental failure of ethics and a complete breakdown of the duty you have to your clients. The fact that this is your standard operating procedure is alarming. Please get another consultant to deal with this. I am still awaiting the sales call recording.