To Whom It May Concern, I am writing to formally complain about the mishandling of my motor vehicle accident claim

To Whom It May Concern, I am writing to formally complain about the mishandling of my motor vehicle accident claim. Despite clear instructions and confirmation from your consultant, Leizel Diergaard, the payout of R6,880 was made to an old Standard Bank account. This resulted in a deduction of over R2,000, leaving me unable to repair my vehicle. I provided all requested documents promptly, yet was denied reimbur*****t and refused escalation to a manager. I request immediate reimbur*****t, confirmation of correct banking details, and contact information for a senior representative. This error has caused undue stress and financial hardship, and I expect urgent resolution.