CM
Cecil M

1 reviews | Active since Sept 2021

07 Jul 2022, 14:24

They should change their name from iwyze to i****

I had an accident on March 2022, the claim process was frustrating as they keep looking for reasons to reject the claim. They then rejected the claim and told me my policy will be cancelled and be like it never existed and that I will be refunded back my premiums back. They still haven't refunded me to this day. The are always looking for a reason not to pay. This insurance company gets away with a lot of things. Please do yourself a favour and do not insure with iwyze.

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Replies (1)
iWYZE
iWYZE's reply08 Jul 2022, 11:55
Official
Dear Cecil
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the claims team for urgent assistance. 
 
Kind regards
The iWYZE Team