The worst insurance policy ever

I have had the worst experience with this company. Firstly you wait on line to speak to a consultant for about 20 minutes only to get an answering machine asking you to leave a message, mind you this is during working hours on a weekday. Then you have to call again and wait on line for your call to be attended to.

They updated their policy to introduce a new requirement and only gave Policyholder a few days to comply with the new requirement. This requirement had financial implications on me in the sense that I was expected to install some surge protection thing and for that I possibly needed an electrician to do that. I sent emails trying to get atleast a reasonable time frame to comply with this new requirement cause of the financial implication and the days given were not reasonable. I didn't get any response to my email to date and had to actually call them and I was basically told it is what it is and the requirement will actually kick in from the 1st of Nov, I indicated that I am not happy with the policy and will be canceling. I called today to cancel after now I'm told I cannot cancel immediately but will have to give 31 days notice to cancel, this is also a new clause to the policy which kicked in from the 1st of Nov 2021 and this one I was not even notified of the chance, which means it shouldn't even be applicable.

How can I keep a policy which I basically do not meet all the requirements cause of the new requirement for 31 days and risk actually being disadvantaged should anything happen and I need to claim.

These are not terms of the contract I agreed to cause they were updated and from the onset I told them I'm not happy with such a requirement and the 31 days cancellation I was not informed of so that does not even hold any merit so I don't understand why use a clause I didn't agree to.

This company does not care about their customers and they are the worst. I have changed insurances before for different reasons but I have never been this appalled.

They do not even deserve the 1 star. Poor service at it's best.