The poorest customer service I’ve ever received — iWYZE Car Insurance.

I was as involved in a minor accident on 24 April 2025 on the N1 at night, which I promptly reported to both iWYZE and the local police station the following day to obtain an accident report. I submitted all the necessary documentation and was informed that I would receive feedback within 14 working days.

Today marks 22 working days since my submission, and I have yet to receive any meaningful feedback or update. Each time I follow up, I am told the matter is “with senior validators,” yet there is no transparency or timeline provided. This ongoing delay, lack of communication, and dismissive attitude from your staff are completely unacceptable.

Meanwhile, I’m left with a damaged car that is unusable, yet my monthly premiums are being debited without fail. The disparity between how quickly you take my money and how slowly you handle legitimate claims is highly disappointing.

This is not the standard of service I expected when I chose iWYZE.