The most terrible insurance

If you planning on getting an insurance never ever take Iwyze. Been having a policy for 10yrs with them. I must say at first it was a good company my claims were handled professionally and on time. But now I don't know if they changed management but the worst. I had a claim in January after my house was broken into. That claim been hanging till now. The assessor came to my house and took photos. I told him most of the things that were ****** were over 10yrs or 5yrs in the house, I did not have proof of purchase by then. He asked for photos as proof of ownership which I sent. This week then a new guy calls me n say he Wil now be handling the claim and he suggest that I close the claim because I do not have proof of purchase, I asked him 5 months later n I have been paying then telling me claims are not paid out with the proof of purchase. When I took the policy that was never said. When I ask for the voice record he says it means nothing they were not going to tell me the exclusions it was my responsibility to read their 48 page conditions. I had the proof of purchase of the laptop and he say no the laptop is not covered under house contents. He literally forced me to cancel the claim or they Wil blacklist me n I Wil hv difficulties getting another insurance. Then he also say I can cancel the policy if I want as if they never wanted my money I have been paying for 10 yrs. My advice never ever take cover with them.