The Geyser Run Around.

During September 2018 My geyser busted and I contacted Iwyze to assist. I paid an excess fee and extra to the service providers as apparently it is out of contract and they fixed the Geyser.

On the 10th August 2019 the same geyser bust. I called Iwyze and was told the geyser is still within Warranty and they will bring someone to come fix it. There is no need to pay the excess fee.

After their assessment, I am then told the Geyser is not installed as per standard and i need to pay another R1500.00 excess as it needs to be reinstalled, Mind you I paid that excess not even a year ago when they supposedly fixed the same Geyser and funny enough I was not told this, but YET, I still paid as i needed this to be sorted out.

Iwyze then decides to send KwiKot who only put the geyser and does not do the full installation as per the standard they made me pay, and again Iwyze decide to send BigJoe another of their service providers to finish the installation which they refused to as they advised that KwiKot needs to finish the installation.

Fast Forward to numerous calls made, I finally Speak to Zanele on the 19th August 2019 who tells me to call KwiKot and tell them to come finish the job as they cant assist any further as its kwiKot who put it in this time around. KwiKot advises me they will not be in the position to fix and reinstall the geyser as they only manufacture and does not deal with aftermaths of it all.

After paying Twice within 1 Year, I am left with a half installed Geyser which I Need to beg Iwyze to finish doing their Job.

I am frustrated, I am out of my wits. I need this sorted out.