The below issue reported via Hellopeter

The below issue reported via Hellopeter.com has not yet been resolved as iWyze allege on its response, communication with me has not taken place and/ or timeframe for its resolution has not been communicated. On or about 20/02/2025, I noticed water damage in my ceiling and filed a claim with OM iWyze. The insurance assessors finally showed up on March 3rd during rainy weather. They only peered through the trap door and quickly dismissed my claim, saying it wasn't covered under my policy. A professional whom I hired to review their finding, disputed the conclusion reached by the assessor, who went onto the roof to inspect. After repeated attempts to get iWyze to conduct a full assessment, an assessor came to my house on 20/03/2025. To date, I have not received any feedback from the insurer after several follow-ups. Malixole, ***