Terrible Treatment for loyal long standing customers

I have been with iWyze for over a decade and my relationship with this company has been bliss until my first claim. My tv abruptly stopped working out the blue and i have it insured under household content. I got a technician to try and repair it before making my claim but he was unable to repair it due to the power supply. I logged my claim with the first agent who asked me if i have a power surge protector, which I've had for years now. After consulting three different claim agents my claim was finally logged only to be rejected for not having the same power surge protector device that i verified that I have. Customer convenience, customer loyalty or fair treatment is not a priority for this company.