Terrible service recieved from Old Mutual iWyze

It is with great disappointment and regret that I type this feedback, I unfortunately was involved in a motor vehicle accident on the 17th April 2024 it is now the 7th May 2024 and absolutely no repairs have been done to my car.

Below I will list all challenges I encountered from the moment I made the call to log claim. • Accident occurred at 8am, I couldn’t get through your lines the entire time and eventually contacted an ex colleague of mine to prompt someone to call me back, eventually got a call back after 9am. • I was at the accident scene the entire period till the tow truck arrived at 11:30, I even concluded the SAPS case loading process before getting assistance from iWyze. • No contact is made iWyze to keep me abreast of advancements or lack thereof for my case, Im always probing and receive very vague non informative feedback. • Initial car hire lapsed, and additional days were added as per email trail, still no comprehensive feedback given. • Eventually I get an update from Proline advising that additionals have been submitted and awaiting confirmation from your team, this was Thursday 2nd May, I then contacted the contact centre to get findings but was advised that iWyze don’t have sight of those additionals as yet. • I then decided to drive to your offices yesterday as I’ve had just about enough and Im speaking as such because I also work in the claims environment at Santam and I’m well aware of insurance claims processes, I was advised that I will have comprehensive feedback by this morning. As I type this its midday and no information and contact has been made, I also advised the consultant (Phumla) that I’m tired of this process to please finalise this claim and pay me out I will take my car to another repairer as I’ve don’t engagements in the 3weeks I’ve been delayed and I cannot afford to lose out on time as I’m supposed to be wrapping lose ends in Joburg as I received a job offer in Cape Town and I have to leave