RB
Rorisang B
1 reviews | Active since Oct 2019
01 Feb 2021, 18:07
Terrible Service! Not so comprehensive insurance!
Zero Stars!
I logged a claim with them because of water damage caused by heavy rains which resulted in flooding. Their comprehensive cover has a clause that has states that they will not cover the vehicle if only the engine is damaged, my question is, what else would flooding damage?!?!?!? I have sent them countless emails with detailed tracker reports to show them the roads and times the incident happened and they did not even regard them in the claims process. On top of that, their claims correspondent was extremely rude. I have also asked them for almost 3 months now for call recordings and still nothing.
DO NOT TAKE TAKE THEIR COVER, IF YOU ARE INSURED WITH THEM, MOVE TO SOMEONE ELSE
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iWYZE's replyOfficial
02 Feb 2021, 09:30Dear Rorisang
We acknowledge receipt of the complaint and the contents have been duly noted.
We confirm that the team sent you a formal response outlining the reasons for the rejections of the claim.
We note that further to the above, the complaint has been escalated to the Ombudsman for short term insurance and per their rules, we may no longer engage with you, all correspondence will be through their office.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and the contents have been duly noted.
We confirm that the team sent you a formal response outlining the reasons for the rejections of the claim.
We note that further to the above, the complaint has been escalated to the Ombudsman for short term insurance and per their rules, we may no longer engage with you, all correspondence will be through their office.
Regards
The iWYZE Team
iWYZE's reply02 Feb 2021, 09:30
Official
Dear Rorisang
We acknowledge receipt of the complaint and the contents have been duly noted.
We confirm that the team sent you a formal response outlining the reasons for the rejections of the claim.
We note that further to the above, the complaint has been escalated to the Ombudsman for short term insurance and per their rules, we may no longer engage with you, all correspondence will be through their office.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and the contents have been duly noted.
We confirm that the team sent you a formal response outlining the reasons for the rejections of the claim.
We note that further to the above, the complaint has been escalated to the Ombudsman for short term insurance and per their rules, we may no longer engage with you, all correspondence will be through their office.
Regards
The iWYZE Team