TERRIBLE SERVICE / NO COMMUNICATION

Good day Iwyze, I have a complaint with the way you people render your services.

I am not sure if this kind of service applies to each 1 of your clients or if it applies only to me and my partner.

My partner, Alice Dlomo has been a loyal customer of yours for almost 11 years now and not once has she skipped a payment.

Not sure why it has taken almost a month for you guys to do a simple thing – which is to communicate with us with regards to the claim progress. I don’t understand why is it that we ( your clients ) have to be the onces always doing a follow up when we need to know whats going on with the claim. All we have been receiving from Iwyze and the accessor is lies and more lies.

I spoke to the accessor yesterday – asking him whats going on with this claim and he said to me they paid on Friday. Whats weird is that standard bank followed up with myself, my partner and the accessor in copy but he said absolutely nothing ( just kept quiet and didn’t even bother replying to the mail from standard bank ) which I feel was unprofessional because if you are a service provider , it is your responsibility to keep your clients in the know of what is happening with their claims ( am I wrong ) maybe the service provider I work for does things in a wrong way.

Cherry on top – your accessor claimed or rather **** to us and said iwyze paid standard bank on Friday, only to find out that iwyze only made payment yesterday. I have proof in an email form that I received from standard bank – you can request for it and ill send it through to you. What annoys me the most is the fact that I had to phone iwyze yesterday and give the lady I was speaking to ( Martha ) my piece of mind and how I feel, that’s when standard bank received a response to say payment has been made. I also have proof that my partner has been trying to call the accessor and he would decline her calls and text her that he will call her back and he never does. I also have proof ( whatsapp chats ) you can request for same ill send them through. You can also request the name of the accessor and his number – ill send same through but I believe that the claim number in subject line will give you everything.

So even now – looking at the below mail sent 09:24am from Modest to Accounts it is 3 hours no acknowledgement , nothing ( proof that this is how Iwyze operates ). How does it take you guys 3 hours to email proof of payment??? Its not like someone needs to drive and go deliver it – you use technology and it takes less that 10 minutes.

Also – I want to know why has the accessor **** to us and said they paid Friday only to find out that Iwyze paid yesterday.

Your service is absolutely disgusting. For such a big company ???? you should know that communication is key. You keep your clients updated, you don’t have to deal with frustrated clients like me.

I will keep emailing and writing on all your social media platforms until you do the right thing.

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