Terrible service from Thobeka from the Retention Team

On 9 March 2024, I called to cancel my car insurance and spoke to a consultant, Thobeka, from the retention team who was not professional. When I gave the reasons why I was cancelling she got irritated and started screaming at me. I asked her several times to not use the tone with and to be transferred to another consultant which she ignored and carried on with the terms and conditions. I’m appalled at this employee’s behaviour. One would think with the bad press Old Mutual has been getting recently, their employees would treat their customers professionally.