Terrible Service from IWYZE

Poor Service from claims department. My wife was in a accident in March and it took them almost a month to approve the claim and we only received our vehicle back mid June.

Now our vehicle went back to the panelbeaters on Monday for additional work to be done. Iwyze was contacted on Tuesday by the panelbeaters for approval on additional work.

From Monday I have been phoning Iwyze for answer and to resolve the Matter. I was promised by 3 agents that The Manger from Claims Department will phone me before close of business day each day. It is now Friday and the matter is still not resolved and still no one phoned me. Please fire botlemelu and appoint a manger that takes cate of customers and gets back to them as promised.

This is the same service I received with the initial claim while I waited 3 weeks for the to approve a claim with no feedback ever.

I will be canceling my insurance with Iwyze as soon as this matter is resolved.