Terrible Service

reported burglary claim 2weeks ago of 48 inch plasma TV,IPAD and Laptop.Tumo advised advise i shud sent proof of ownership,copy of Police statement and photos and told me to email them,Tumo called 3days later to check if I had sent the docs and I advised I wud after struggling to get the police statement.I advised him the TV&IPAD was not in my name but my bf/fiance's name and we've been living together for 3yrz under the roof the goods were ****** Tumo advised I cannot claim those belongings as they not in my name which we argued as under my policy spouse Def is specifies it means\living with the policyholder in a relashipship that is intended to be permanent and who is named in the policy schedule"I required him to cancel my entire policy as I was ****ed as he only refered to the 1st line def\""the partner of the policy in any marriage\"" he refered me to another dept and the lady advised she'd call me back and didnt. I had to call myself as i was trying to send the docs to Tumo and get the correct email. I constantly have to call him and he's always on the line and told he'd call me back which he doesnt.Im ****ed and can sick of Tumo's attitude and service.IWYZE is disapointing """