TERRIBLE SERVICE!!

I was in a car accident on the 6 of July. I phoned Iwyze to send someone to collect my car. Everything ran smoothly on that day. The towing services told me that my insurance company will contact me regarding further procedures. On Wednesday, 8 July, I still haven't heard anything. I phoned Iwyze again and they advised me that a claim hasn't been submitted, as they were already closed when I phoned on the 6th and that I had to phone in the next day. Nobody told me this when I called on the 6th. Everyday since then I have been calling Iwyze more than twice a day in order to hear about my replacement vehicle. I am in Johannesburg for training for the month and I have advised Iwyze many times that I have to have the car before today, as I need to get back to Cape Town before Wednesday. NO ONE in that company ever returns phone calls. I have spent more than R500 on airtime to phone them to follow up on my claim. It is now 2 days before I have to go back to Cape Town and still no word from them. Every time I call I get a new story from a different person and when I ask for the person I spoke to previously, they are never there. <br> <br> This is REALLY ridiculous. They have NO client service