Terrible Service

I processed a claim for my vehicle on monday the 11 April 2022 for my VW Tiguan to date no one from iwyze has bothered to contact and give me progress on my claim. The nature of the claim is very simple because I hit a pothole and 2 tyres burst so i do not understand such a long wait. When I called in today I was told that I need to pay an access of R10 000 because I was not the driver on the day , as to where that information is coming from I do not understand because I was the one driving and I called to lodge the claim. One would think that after such a long wait the assessment report would be accurate but that's not the case, they even speak of a paint Job but none is required because it's only the tyres that got damaged. This is poor service at its best and I intend to cancel my policy after this. I am writing to request an immediate release of my vehicle so that i fix it myself because I am already spending way more on car hire compared to buying 2 new tyres