1 reviews | Active since May 2014
Terrible Service
I recently wrote about Iwzes service and received a call from their head offices. I got told that the matter had escalated and that management would assist me. I am still chasing Management for some sort of assistance as to what is going on, this by far the worst service I have ever encountered. I have been left a whole month without a source of transport which is affecting my source of income. I had already submitted all documents required from my side.<br> <br> To add salt to the wound, I did research with a legal advisers assistance only to find the original assessor has a history of dismissing claims of certain races, which raised concerns as to what characters are employed by these people?!!? I will NEVER recommend Iwyze to anybody and will make sure that I utilize all my resources to name and shame this terrible service!!! Beyond satisfied customer!!
Kabelo Mokgolobotho from our claims department contacted you to acknowledge and discuss your complaint. You confirmed that it was with regards our request to comply with a document that needs to be completed. He explained the process and provided his email address so that you could send him the completed document.
This request is part of our claim validation process and to ensure that the validation is a fair process for all clients.
He also mentioned that you had submitted a previous complaint and that you hadn't received any further feedback - we will follow this up and apologise for the lack of feedback.
Kabelo will provide feedback as to the way forward on receipt of your documents.
Kind regards
Sarah
iWYZE
Kabelo Mokgolobotho from our claims department contacted you to acknowledge and discuss your complaint. You confirmed that it was with regards our request to comply with a document that needs to be completed. He explained the process and provided his email address so that you could send him the completed document.
This request is part of our claim validation process and to ensure that the validation is a fair process for all clients.
He also mentioned that you had submitted a previous complaint and that you hadn't received any further feedback - we will follow this up and apologise for the lack of feedback.
Kabelo will provide feedback as to the way forward on receipt of your documents.
Kind regards
Sarah
iWYZE