Terrible customer service

What a terrible customer service, it took over 7 days for Iwyze to authorise my claim and after multiple follow-ups and leaving messages for Refilwe Tshungu to call me back, of which never returned any of my calls and sending her follow-up emails and she never bothered to reply. Supporting documents were requested one-by-one as if it is the first time they dealing with a ****** vehicle claim. Until today (07 Sep), appointed panel beaters haven’t received my car for repair.