Terrible claim's turn around time

On the 26th September 2021 had an incident where headlight was broken then submitted a claim same month but till today 17 Nov 2021, the car is not fixed instead its now damaged & not starting to a point its not switching on and the dealer reported that they found water inside. My car broke down last Friday 12 Nov 2021 and I believe if Iwyze attended my claim on time maybe this could have been avoided. This has been the worse experience ever, im wondering if a minor claim can take this long how much more for major claims. The company has no value for money and has the worse turn around time to resolve claims infact its a mission to even get them on the line as one hold forever. Last Friday I called and I was caller no10 after 30min of holding only to be told the service is not available, it hung up. I stay outside town where there is no public transport, im struggling with transport but paying insurance with car hire option. Iwyze claims resolution time is a nightmare and one needs to do follow ups no constant updates. Advise I would give to new members is to read reviews on Iwyze before joining because if I knew what I have found here now I wouldn't have joined.