Terrible agents, don't care about customer's safety

I called iWyze after having a car accident at midnight on Sunday. To my disappointment I found myself having to call several times because our calls kept getting cut off. The number of times I called, the agents were not in the least interested and did not bother to call back; knowing full well that I've been involved in an accident and need assistance. Hours later, one Agent by the name of Ayanda spoke to me in the most polite, empathetic manner and even followed up if I've had assistance. Something could have happened to me while I was waiting to get assistance from my insurance...

Again, yesterday I called to register a claim and while in the process, my call got cut off. The agent did not bother to call me back to continue with what was left. I could not call back again since I was already in the process and the call would probably take me to a different agent. I'm absolutely appalled by the service I'm getting from iWyze.