Taken for a ride by Old Mutual

Worst service ever from Old Mutual, I have a life policy at Old Mutual and used to have one in 2019 but due to financial problems it was cancelled due to non payment and then last year it was reinstated my financial situation improved greatly so the consultant said since I already done an HIV test previously I didn't have to do another one but he will ask and if he doesn't get back to me then I won't have to do another test so I waited and waited and didn't get a call from him so I assumed all was fine until this month I got an email saying since I didn't do an HIV test so I will only be covered for accidental death only which is unacceptable to me ,so I contacted them and got a call only to be told by another consultant that he will pass through my query it's been days now without anyone contacting me then I emailed them twice but haven't got any response from them but when I enquired about their policies I was contacted immediately so I find myself thinking that was this a trap to get money from me and God forbid I pass away is that how my beneficiaries will be treated and why should I have any confidence in them honouring the policy ,I'm starting to regret being involved with them and I think to be safe it's better I go to a company that will care for me cos OLD MUTUAL surely doesn't